While Horizon West fared well during Hurricane Milton with only minor damages reported, residents should report outstanding issues to the appropriate authorities to ensure work is scheduled.

Street Lights – Report to Duke Energy for repair or maintenance:

1. Visit https://www.duke-energy.com/outages
2. Select Florida
3. Select “Request a Light Repair”
4. Follow instructions on page:
   1. Enter address near street light
   2. Click the street light on the map
   3. Complete the form for the outage

Road/Traffic Issues – Report to Orange County via 311:

• Online through ocfl.net
• iOS app
• Android app

Common categories for 311 include, but are not limited to:

• Traffic & Transportation
  • Cracked or broken sidewalks
  • Flooded roadways/drainage issues
  • Traffic signal timing
  • Traffic signs down/missing
  • Trees on roadway
  • Potholes/road repair
• Water & Garbage
  • Missed pickup
  • Damaged roll cart
• Other
  • Environmental protection issues
  • Mosquito control

The department operates from 7am to 9pm Monday-Friday, and 9am – 5pm Saturday-Sunday, but reports can be submitted online or the app 24 hours a day.

Roadway issues located within a municipality, such as City of Winter Garden or Town of Windermere, need to be reported to that government and not Unincorporated Orange County.

Due to high water levels, all boat ramps and lakes remain closed. Residents should refrain from water activities or using boats during this time to prevent boat wake from worsening erosion and property damage.